When you choose Comitgo you enroll for the world-class experience as we promise to prioritize our guests. You can send us an email at support@comitgo.de for the same and we will reach out to the restaurant to confirm the accessibility and will get back to you once that is done. We will try our best to assist you.

• 1. From starters to the main course, and desserts you will receive up to a 50% discount on the menu. Importantly, if it is declared in the following special conditions column.
• 2. Moreover, already discounted sets of meals, promotions, and beverages(Drinks) won’t be eligible.
• 3. Lastly, do not forget to check your email and SMS for confirmation of the reservation.

Yes, there are discounts on different dishes apart from the “suggestion list”. Kindly note that the suggested list or menu is for instance only. It primarily displays the cost so that you can analyze the prices of your bill.

Is it possible to cancel/modify my reservation after receiving the confirmation email? (Dine In).

Yes, you can! We at Comitgo offer you two different methods to support you.

1. Firstly, open your confirmation email then, you have to tap on the ‘modify/cancel reservation.’

OR

2. Else, open the Comitgo mobile application or Website and select “my reservations” then, you can instantly “modify/cancel” your reservation. You are all set.

Is it possible to cancel/modify my oders after receiving the confirmation email? (Take Away and Delivery).

1. Once Customer has confirmed the Orders, they cannot cancel their orders. (Please refer to term and conditions).

Yes, you could withdraw your reservation within 60 minutes of your time slot then, otherwise, you will be considered a no-show.

What is the disadvantage of a no-show?( For Dine In).

We want you to make your future events wonderful. That is why we request you to cancel your reservation if there’s any change of plan. Answer to your question, the disadvantage is if you do not show up more than thrice then, unfortunately, your account will be banned.

To reactivate your suspended account you have to reach our customer support team at support@comitgo.com so that we can help you with the same.

At a time how many reservations can I get? (DINE IN)

You can easily get a maximum of 3 active reservations. Though, the option of merging your reservations is not available.

Do I need to reserve my table in advance? (DINE IN).

Yes, with Comitgo the reservation should be done atleast 30minutes in advance.

What should I do if my desired time slot is unavailable? (Dine In)

The unavailable time slot indicates that most of the seats for that time slot have been completely booked. Yet, sometimes customers reschedule or prefer cancellation. Kindly, check back for the latest update on your preferred restaurants.

Do I need to share my credit card/debit card details with Comitgo?(Dine In).

No, at Comitgo you just have to make a reservation and the payment process will be followed at the restaurant only.

Is it compulsory to carry the confirmation email copy?(DINE IN)

No, it is not compulsory to carry the print. Though, you can keep the email confirmation handy.

What if I reach a little early/late for my reservation? (DINE IN)

Comitgo discounts/offers are time-based. Hence, we expect you to be punctual. According to Comitgo terms of use, your reservation is assured within 30 minutes of the booking time. Before or after 30 minutes, our restaurant partners have the right either to request you to wait in the waiting area, or reject your reservation if you are late.Furthermore, if the restaurant approves your reservation then they will provide you a discount on your booking.

What should I do if the restaurant refuses my entry even when I reach on time or disagree to apply my discount? (DINE IN)

Usually, such cases don't occur. But, if the situation happens please feel free to email us at support.my@comitgo.com or contact us through live chat. Comitgo will aim to solve your issue.

How should I enter a promo code?DINE IN, TAKE AWAY, DELIVERY).

Primary, you have to register/log in to your account with Comitgo. Secondly, in the marked field on any restaurant page enter your promo code. If you meet the promo code requirements then you can successfully enter your promo code. Later, you have to attend your reservation to avail the rewards.

How can I share my feedback about a restaurant?( DINE IN, TAKE AWAY, DELIVERY)

After successfully attending your booking, within 24 hours you will receive an email to share your feedback. The follow-up email will help you to rate your experience. On a scale of 1 star that represents very bad to 5 stars that represent excellently. Furthermore, you can leave a comment to share your dining experience.

What is the process to change the language?

In the settings section of a mobile application, you can switch between languages. At the top right corner of the web page, you can easily switch our website language. We try our best to support common languages in every city.

Send us your questions via email How can I get answers to my question if I cannot find them in the FAQ section?

Kindly send us your question in our email. We usually reply to emails within 72 hours from Monday to Friday, 9 a.m. to 6 p.m.